Question 1

How fast can I see a provider?

Accepted Answer

Most members can connect with a provider within minutes, depending on availability and state regulations.

Question 2

Can I cancel anytime?

Accepted Answer

Yes. Memberships can be canceled at any time according to our cancellation policy. No long-term contracts.

Question 3

Who provides the medical care?

Accepted Answer

All medical services are provided by licensed healthcare professionals.

Question 4

Does WeTotalCare replace my primary care doctor?

Accepted Answer

WeTotalCare is not a replacement for traditional in-person PCP care for life-threatening conditions. It offers convenient virtual access for many everyday health needs.

Question 5

What states are covered?

Accepted Answer

Coverage is available in all 50 U.S. states. Services may vary based on provider licensure and state regulations.

Question 6

Can families use one account?

Accepted Answer

Family plans allow multiple members under one subscription, with each person having their own private medical record.

Question 7

Do I need insurance?

Accepted Answer

No. WeTotalCare is a membership-based virtual care service and does not require insurance. Your membership gives you access to care at transparent, upfront pricing.

Question 8

Is this nationwide?

Accepted Answer

Yes. WeTotalCare provides nationwide coverage across the United States, subject to provider availability and state regulations.

Question 9

What is included in my membership?

Accepted Answer

Your WeTotalCare membership includes: 24/7 virtual medical visits, licensed healthcare providers, secure messaging and follow-ups, and care guidance and treatment plans. Additional services and wellness programs may vary by plan.

Question 10

Are wellness programs included?

Accepted Answer

Wellness programs are available to browse and purchase when signed in. Program availability may vary by membership tier, with specialized services offered as optional add-ons.

Question 11

Is this for emergencies?

Accepted Answer

No. WeTotalCare is not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Question 12

Are prescriptions included?

Accepted Answer

Prescriptions are provided when medically appropriate, at the discretion of a licensed healthcare provider. Members have access to 1,000+ commonly used medications at no cost through the prescription savings program.

Question 13

Why are there two logins?

Accepted Answer

WeTotalCare uses licensed medical providers and specialized clinical platforms. Members use one login for WeTotalCare membership (urgent, individual, or family care services), and a separate secure login for wellness programs.

Frequently Asked Questions