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WeTotalCare

Refund Policy

Effective date: August 25, 2026

If a licensed provider reviews your order and does not approve a treatment, that treatment is refunded in full, to the card you paid with. You are never charged again for something that was not approved, and a refused item never becomes store credit.

Why you pay before a provider sees you

Your consultation is included in the price of your treatment. There is no separate consultation fee. Paying at checkout is what reserves your visit and holds your price.

That means you are charged before a provider reviews you, and approval is never guaranteed. Approval is always the independent clinical decision of a licensed U.S. provider. If they decide a treatment is not appropriate for you, you get that money back.

How long a refund takes

  • Refunds are issued by our team once the provider's decision comes through, normally within 5 business days.
  • Your bank may take a further 5 to 10 business days to show the money back on your statement. That part is outside our control.

If a provider needs more information before deciding, your order is held rather than refunded, and we will contact you. Nothing is charged a second time while that happens.

Medications that have shipped

Once a prescription has been dispensed and shipped, we cannot accept a return or issue a refund for it. This is not a preference:

  • Compounded medications are prepared specifically for one patient.
  • Federal and state pharmacy rules prohibit re-dispensing returned medication.
  • We cannot verify how a returned product was stored or handled.

If your order arrives damaged, incorrect, or does not arrive at all, contact us and we will make it right.

Membership

Your urgent care membership can be cancelled at any time. Cancelling stops the next charge and keeps your access until the end of the period you have already paid for. Membership fees already billed for the current period are not refunded, except where the law requires it.

If you were charged for a membership and were never actually enrolled, that is our failure, not a cancellation. Contact us and we will refund it in full.

How to reach us

Email info@wetotalcare.com or use the contact page. Include the email address you checked out with so we can find your order.

This policy sits alongside our Terms of Use. Where the two disagree about a treatment a provider did not approve, this policy governs. Nothing here limits any right you have under applicable law.